Gift Republic Returns & Replacements
We understand that sometimes a product might not be quite right for you. If you wish to return a product you have 30 days from receipt of delivery to get in touch and return your item. The goods must be unused, in resellable condition and in their original packaging, or we will be unable to process the return. Please make sure to identify yourself when returning by including your name and order number with the product.
You’re welcome to contact us by email at info@giftrepublic.com and we will respond to you in our office hours of 9am to 5 am and within 24 hours of receiving your email.
Unit 1 - 5 Macrome Road
Wolverhampton
WV6 9HG
Please do not return items to our head office in Wimbledon. This will significantly delay any refund you are due. Please also include details of your order along with the reason for returning the item to us.
You will be responsible for the return of an item unless it’s faulty.
We will refund you withing 30 days of returning the item back to us and refunds will be made using the original payment method. If you haven’t received your refund in this timeframe, please contact us and we will investigate. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We hope your order arrives in perfect condition. Or team works seven days a week to ensure you receive your order quickly, correctly and intact but sometimes, defects or mistakes can happen.
Please contact us right away before returning your order – you may be asked to send images of the item for inventory purchases but we aim to dispatch a replacement with minimal effort on your part and as quickly as possible.
If an item is faulty and isn’t as a result of misuse, we’ll replace the item.
